Privacy Policy & Data Protection Notice
Effective Date: 31 August 2026
Denker Solutions Pte. Ltd. (“Denker Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that we collect, use and disclose in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore.
This Privacy Policy & Data Protection Notice explains how we collect, use, disclose, retain and protect personal data when you visit our website, contact us, request information or quotations, engage our services, or otherwise interact with us.
1. Personal Data We Collect
Depending on your interaction with us, we may collect personal data such as:
- Name
- Job title and company name
- Business email address
- Business telephone or mobile number
- Company address and other business contact information
- Information provided in enquiries, quotation requests and project discussions
- Information provided when communicating with us
- Information submitted through our website forms
- Information relating to job applications, where applicable
- Website usage, browser and technical information collected through cookies and analytics tools
We generally collect only personal data that is reasonably necessary for the purposes described in this Notice.
2. How We Collect Personal Data
We may collect personal data:
- When you contact us by email, telephone or through our website
- When you submit an enquiry or quotation request
- When you communicate with our sales, engineering or support personnel
- When you request information about our products, solutions or services
- When you visit or interact with our website
- When you apply for employment with us
- From third parties where permitted by law and where appropriate for our business purposes
Where appropriate, we will obtain consent before collecting, using or disclosing personal data.
3. Purposes for Collecting, Using and Disclosing Personal Data
We may collect, use and disclose personal data for purposes including:
- Responding to enquiries and requests
- Preparing quotations, proposals and technical information
- Providing products, engineering solutions and services
- Managing customer and supplier relationships
- Communicating with customers, suppliers and business partners
- Processing orders and related business transactions
- Managing accounts, invoicing and payments
- Improving our products, services and customer experience
- Sending relevant business communications and marketing information, where permitted
- Managing website operations, security and performance
- Processing employment and recruitment applications
- Complying with applicable laws, regulations and legal obligations
- Protecting our rights, property and business interests
- Other purposes that are reasonably necessary and permitted under applicable law
We will not use personal data for purposes that are incompatible with the purposes for which it was collected, unless permitted or required by law.
4. Consent
Where required under the PDPA, we will obtain your consent before collecting, using or disclosing your personal data.
You may withdraw your consent at any time by contacting our Data Protection Officer using the contact details below.
Please note that withdrawal of consent may affect our ability to provide certain products, services or information to you. We will explain the likely consequences where applicable.
Withdrawal of consent will not affect the lawfulness of any collection, use or disclosure carried out before the withdrawal.
5. Disclosure of Personal Data
We may disclose personal data where reasonably necessary to provide our products and services or to operate our business.
This may include disclosure to:
- Our employees and authorised personnel
- Suppliers, manufacturers and business partners
- Professional advisers and service providers
- IT, website hosting and technology service providers
- Logistics and delivery providers
- Payment and financial service providers
- Government authorities, regulators or law enforcement agencies where required or permitted by law
We will take reasonable steps to ensure that third parties handling personal data on our behalf provide appropriate protection for that data.
6. Overseas Transfer of Personal Data
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA, where applicable.
7. Protection of Personal Data
We take reasonable security measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable measures to protect personal data, we cannot guarantee absolute security.
8. Retention of Personal Data
We will retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required or permitted by applicable laws and business requirements.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
9. Access and Correction Requests
You may request access to personal data that we hold about you and request information about how your personal data has been used or disclosed, where applicable under the PDPA.
You may also request correction of inaccurate or incomplete personal data.
Requests should be submitted to our Data Protection Officer using the contact details below.
We may require reasonable information to verify your identity before processing an access or correction request.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate and maintain website functionality
- Understand website usage and visitor behaviour
- Improve website performance and user experience
- Analyse website traffic
- Support website security
You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of our website.
11. Marketing Communications
Where permitted by applicable law, we may send you information about our products, engineering solutions, services, projects, events or other business-related communications.
You may request to stop receiving marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.
We will comply with applicable requirements relating to marketing communications and the Do Not Call provisions of the PDPA, where applicable.
12. Personal Data Relating to Business Contacts
In the course of our B2B activities, we may collect business contact information such as names, job titles, business email addresses, business telephone numbers and company addresses.
The PDPA contains specific provisions relating to business contact information. Where applicable, such information may fall outside certain data protection provisions of the PDPA.
Regardless, Denker Solutions remains committed to handling business and personal information responsibly and securely.
13. Data Breaches
If a data breach occurs, we will assess the breach and take appropriate measures in accordance with applicable legal and regulatory requirements.
Where notification is required under the PDPA, we will notify the relevant authorities and affected individuals as required by law.
14. Data Protection Officer
Denker Solutions has designated a Data Protection Officer (“DPO”) who is responsible for overseeing our personal data protection policies and practices and handling data protection-related enquiries.
Data Protection Officer
Fer Chen
Denker Solutions Pte. Ltd.
Email: [email protected]
If you have any questions, concerns, access or correction requests, or complaints regarding the handling of your personal data, please contact our DPO using the email address above.
The PDPC requires organisations to designate at least one DPO and make the DPO’s business contact information available to the public.
15. Contact Us
For general enquiries, you may contact:
Denker Solutions Pte. Ltd.
25 Bukit Batok Crescent
#03-05 The Elitist
Singapore 658066
Email: [email protected]
Website: www.denkersolutions.com
For personal data protection matters, please contact our DPO at:
16. Changes to This Privacy Policy
We may update this Privacy Policy & Data Protection Notice from time to time to reflect changes in our business practices, technology, applicable laws or regulatory requirements.
The latest version will be published on this page together with the effective date.
17. Governing Law
This Privacy Policy & Data Protection Notice is governed by the laws of Singapore.
If you have any questions regarding this Notice or how Denker Solutions handles personal data, please contact our Data Protection Officer at [email protected].