Last Updated: 16 August 2026
These Terms & Conditions (“Terms”) govern the use of the Denker Solutions website and, where applicable, the supply of products, engineering solutions and services by Denker Solutions Pte Ltd (“Denker Solutions”, “Denker”, “we”, “us” or “our”).
By accessing this website, submitting an enquiry, requesting a quotation, purchasing products or engaging Denker Solutions for engineering services, you agree to be bound by the applicable terms set out below.
For specific projects, quotations, purchase orders or agreements, additional or different terms may apply where expressly agreed in writing between Denker Solutions and the customer.
1. About Denker Solutions
Denker Solutions Pte Ltd is a Singapore-based engineering solutions provider supporting industrial and commercial customers with:
- Industrial automation
- Factory automation
- Turnkey automation
- Hydraulic systems and components
- Pneumatic systems and components
- Industrial equipment
- Engineering design and integration
- System upgrades and retrofits
- Maintenance and technical support
- Customized engineering solutions
Denker Solutions Pte Ltd
25 Bukit Batok Crescent #03-05
The Elitist
Singapore 658066
Telephone: +65 6514 0305
Email: [email protected]
2. Website Use
The information provided on this website is intended for general business and informational purposes.
You may access and use the website for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to website systems
- Interfere with website operation or security
- Introduce malicious software or harmful code
- Copy or reproduce website content without permission
- Misrepresent your relationship with Denker Solutions
- Use website information to compete unfairly with Denker Solutions
- Use automated systems to collect website content without our permission
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business or other users.
3. Website Information
We make reasonable efforts to ensure that information published on this website is accurate and current.
However, product specifications, technical information, dimensions, performance data, availability, images and other information may change without notice.
Website information should not be treated as a final technical specification or contractual commitment unless expressly confirmed in writing by Denker Solutions.
Where a customer requires a product or system to meet specific technical, performance, safety or regulatory requirements, these requirements should be confirmed with Denker Solutions before an order or project is placed.
4. Product Information
Products displayed on our website may include products supplied by Denker Solutions and products from third-party manufacturers or technology partners.
Product availability may vary.
Images, drawings, specifications and descriptions are provided for information purposes and may differ from the final supplied product due to manufacturer updates, engineering changes or product revisions.
Where applicable, the manufacturer’s current specifications and documentation will apply.
5. Enquiries & Quotations
Website enquiries, emails and requests for quotations do not automatically constitute an order or binding contract.
A quotation issued by Denker Solutions will specify, where applicable:
- Products or services included
- Quantity
- Price
- Delivery information
- Payment terms
- Project scope
- Installation or commissioning requirements
- Validity period
- Applicable exclusions
- Other project-specific conditions
A quotation is subject to its stated validity period and may be withdrawn or revised after that period.
Unless otherwise stated, a quotation does not constitute acceptance of a purchase order.
6. Orders & Contract Formation
An order becomes binding only when it has been accepted by Denker Solutions in writing or through another agreed form of confirmation.
Denker Solutions may decline an order where:
- The requested product is unavailable
- Technical requirements cannot reasonably be met
- Information supplied by the customer is incomplete or inaccurate
- The project requirements materially differ from the quotation
- Credit or payment requirements have not been satisfied
- The order is subject to conditions that Denker Solutions has not accepted
Electronic communications may be used for quotations, confirmations and other contractual communications where permitted by applicable law. Singapore’s Electronic Transactions Act provides legal recognition for electronic communications used in contract formation.
7. Prices & Taxes
Unless otherwise stated in writing, prices quoted by Denker Solutions are subject to the applicable Goods and Services Tax (GST) and other applicable taxes or charges.
Prices may be affected by:
- Manufacturer price changes
- Currency fluctuations
- Changes in material costs
- Freight and logistics costs
- Changes to project scope
- Changes requested by the customer
- Government duties or taxes
The applicable price will be the price stated in the accepted quotation, purchase agreement or other applicable contractual document.
8. Payment Terms
Payment terms will be specified in the applicable quotation, order confirmation or agreement.
Unless otherwise agreed in writing, customers are responsible for making payment by the due date.
Where payment is overdue, Denker Solutions may, subject to the applicable contract and law:
- Suspend further work or delivery
- Delay subsequent project stages
- Require additional payment security
- Recover reasonable costs associated with overdue payment
Any specific interest or late-payment charges will apply only where expressly stated in the applicable agreement or quotation.
9. Delivery
Delivery dates and estimated lead times will be communicated based on information available at the time of quotation or order.
Unless expressly guaranteed in writing, delivery dates are estimates.
Delivery may be affected by circumstances including:
- Manufacturer lead times
- Supply-chain disruption
- Shipping delays
- Customs clearance
- Availability of components
- Changes to customer requirements
- Events beyond Denker Solutions’ reasonable control
Where delays occur, Denker Solutions will use reasonable efforts to communicate material changes to the customer.
10. Installation & Commissioning
Where installation, integration or commissioning is included in a project, the applicable quotation or project agreement will define the scope of work.
The customer is responsible for providing, where applicable:
- Safe site access
- Suitable working conditions
- Required utilities and services
- Necessary equipment and infrastructure
- Accurate machine and application information
- Appropriate personnel and site coordination
- Required permits or approvals
Additional work outside the agreed scope may be subject to additional charges.
11. Turnkey & Engineering Projects
For turnkey automation and engineering projects, the agreed scope, technical specifications, drawings, milestones and deliverables will be defined in the applicable quotation, proposal, purchase order or project agreement.
Project requirements may include:
- Concept and system design
- Engineering
- Automation integration
- Electrical systems
- PLC controls
- Robotics
- Hydraulic systems
- Pneumatic systems
- Mechanical integration
- Testing
- Installation
- Commissioning
- Training
- Technical support
Changes to project scope requested after acceptance may affect the project price, schedule and deliverables.
Any material scope changes should be agreed in writing.
12. Customer Responsibilities
Customers are responsible for providing accurate and complete information necessary for Denker Solutions to assess an application or project.
This may include:
- Equipment specifications
- Operating conditions
- Load requirements
- Pressure and flow requirements
- Production requirements
- Environmental conditions
- Electrical specifications
- Available installation space
- Existing system information
- Applicable safety or regulatory requirements
Denker Solutions may rely on information supplied by the customer when developing a quotation or engineering solution.
13. Technical Recommendations
Denker Solutions may provide technical recommendations based on information provided by the customer and our understanding of the application.
Unless otherwise expressly agreed, the customer remains responsible for confirming that the selected product or system is suitable for its intended application and operating environment.
For safety-critical, regulated or highly specialized applications, customers should provide complete technical and regulatory requirements before the solution is finalized.
14. Product Warranty
Where products are supplied with a manufacturer’s warranty, the applicable manufacturer’s warranty terms may apply.
Any Denker Solutions warranty will be governed by the specific warranty terms stated in the applicable quotation, agreement or warranty documentation.
Warranty coverage may be subject to conditions including:
- Correct installation
- Proper operation
- Appropriate maintenance
- Use within specified operating conditions
- Compliance with manufacturer instructions
- No unauthorized modification or misuse
Warranty terms may differ between products, manufacturers and project types.
15. Engineering & System Performance
Engineering solutions are developed based on the technical information, operating conditions and performance requirements available at the time of design.
Unless expressly guaranteed in writing, performance figures, efficiency estimates, cycle times, capacity and other technical results are indicative.
Actual performance may be affected by operating conditions, equipment configuration, installation, maintenance, environmental factors and other variables.
Where specific performance requirements are critical to a project, they should be documented and agreed in the applicable project specification.
16. Maintenance & Technical Support
Where maintenance or technical support services are provided, the scope of such services will be defined in the applicable quotation or agreement.
Support may include:
- Preventive maintenance
- System inspections
- Troubleshooting
- Technical consultation
- System optimization
- Component replacement
- Field service
- Product support
- Training
Services outside the agreed scope may be subject to additional charges.
17. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights relating to the Denker Solutions website and its content remain the property of Denker Solutions or the relevant third-party owner.
This includes:
- Website text
- Graphics
- Images
- Logos
- Drawings
- Diagrams
- Technical documentation
- Software
- Design concepts
- Branding
- Marketing materials
You may not reproduce, modify, distribute, publish or commercially exploit such content without prior written permission.
For engineering projects, ownership and permitted use of drawings, designs, software, technical documentation and other project deliverables will be governed by the applicable quotation or project agreement.
18. Confidential Information
Information exchanged during an engineering project or commercial relationship may include confidential technical, commercial or business information.
Where the parties have entered into a separate confidentiality or non-disclosure agreement, that agreement will govern the handling of confidential information.
Customers should not disclose Denker Solutions’ confidential proposals, technical designs, pricing or proprietary information to third parties without appropriate authorization.
19. Third-Party Products & Services
Denker Solutions may supply or integrate products, components, software and technologies manufactured or provided by third parties.
Third-party products may be subject to the manufacturer’s own:
- Terms and conditions
- Warranty
- Technical documentation
- Licensing requirements
- Product limitations
Where applicable, these terms will be communicated to the customer.
20. Website Links
Our website may contain links to third-party websites.
These links are provided for convenience and information.
Denker Solutions does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Use of third-party websites is subject to their respective terms and policies.
21. Website Availability
We aim to maintain reliable access to our website but do not guarantee that the website will always be available, uninterrupted or error-free.
Website access may occasionally be interrupted due to:
- Maintenance
- Security updates
- Hosting issues
- Technical failures
- Network problems
- Events outside our reasonable control
We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.
22. Limitation of Liability
To the extent permitted by applicable law, Denker Solutions will not be responsible for losses arising solely from reliance on general information published on this website where that information was not intended to form part of a contractual agreement.
For products and services supplied under a specific contract, Denker Solutions’ liability will be governed by the applicable contractual terms.
Nothing in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under Singapore law.
Any contractual limitation of liability should be interpreted in accordance with applicable law, including applicable requirements relating to unfair contract terms. Singapore’s Unfair Contract Terms Act contains statutory controls concerning certain exclusions and limitations of liability and includes a reasonableness framework for relevant clauses.
23. Force Majeure
Denker Solutions will not be responsible for delay or failure to perform contractual obligations to the extent caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Fire
- Flood
- Epidemics or pandemics
- War
- Civil unrest
- Government restrictions
- Strikes
- Transport disruption
- Supply-chain disruption
- Energy shortages
- Cybersecurity incidents
- Manufacturer disruption
- Other events beyond our reasonable control
Where such circumstances occur, Denker Solutions will take reasonable steps to mitigate their impact and communicate material effects to affected customers.
24. Compliance & Safety
Customers are responsible for ensuring that equipment and systems supplied or integrated by Denker Solutions are operated in accordance with applicable:
- Safety requirements
- Manufacturer instructions
- Operating procedures
- Maintenance requirements
- Workplace requirements
- Regulatory requirements
Customers must not modify or operate equipment outside its specified operating conditions without appropriate engineering assessment.
25. Privacy
Personal data submitted through our website or during our business relationship will be handled in accordance with our Privacy Policy & Personal Data Protection Notice.
Our Privacy Policy explains how Denker Solutions collects, uses, discloses, protects and retains personal data.
26. Changes to These Terms
Denker Solutions may update these website Terms from time to time.
The latest version will be published on this page together with the effective date.
Changes to website Terms do not automatically amend the terms of an existing quotation, purchase order or project agreement unless expressly agreed or permitted under that agreement.
27. Governing Law
These Terms are governed by the laws of Singapore.
Subject to any mandatory applicable law or contractual dispute-resolution provision, the parties submit to the jurisdiction of the courts of Singapore.
28. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision will be modified or severed to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
29. Entire Agreement
These website Terms govern use of the Denker Solutions website.
For the supply of products, engineering services or turnkey projects, the applicable quotation, purchase order, agreement, specification and other written contractual documents will govern the commercial relationship between Denker Solutions and the customer.
Where there is an inconsistency between these website Terms and a separately executed written agreement, the separately executed agreement will take precedence to the extent of the inconsistency.
30. Contact Us
If you have questions regarding these Terms & Conditions, our products, engineering solutions or services, please contact us.
Denker Solutions Pte Ltd
25 Bukit Batok Crescent #03-05
The Elitist
Singapore 658066
Telephone: +65 6514 0305
Email: [email protected]